1. About the artists and artworks
How does AiRT+ choose the artworks available for sale?
We select our artists, and they choose the artworks they want to sell. Nevertheless, we do moderate the content and it is possible that we may remove a work if its authenticity is questioned.
Who can sell artworks in AiRT Gallery?
All of our artists are well established in their country of residence. We identify these artists across the globe so we can offer you a diverse, high-quality international selection.
Are you an artist? Do you want to join us? Please contact us at email@example.com.
Is a certificate of authenticity provided?
All artworks for sale on AiRT+ come with a certificate of authenticity that is signed by the artist. Furthermore, all editions (photographs, prints etc.) are numbered and signed by the artist.
Are all the artworks on AiRT+ available for purchase?
Not always, as sometimes they have already been sold! If the artwork has been sold, this is indicated on the artwork page.
If you are unable to find another artwork that you love, do not hesitate to contact us at firstname.lastname@example.org as we can suggest other artworks who are not available online yet. Some of our artists also accept commission work!
2. Services offered by AiRT+
Is framing available for all artworks?
Absolutely. Sometimes the artist has already chosen a frame. If the artwork is not framed, when you make a purchase, you can let us know that you want the artwork to be framed. We can find a perfect frame for you.
Who is responsible for the cost of framing?
When the artwork is already framed, then the frame is a part of the artwork and therefore included in the price. When the artwork is unframed, AiRT+ offers framing service and you will be charged extra cost along with the price of the artwork. We always ensure that the cost of the frame is within your budget.
3. Buying artworks from AiRT+
How to find out the artworks by the artist you're looking for?
If you have an artist name in mind, you can search for them on our "Artists" page at the header. If there are no results, leave us your details. We take all searches on our site into account and we will contact artists whose artworks interest our users. If the artist joins AiRT+, we will let you know straight away.
Is the image an accurate representation of the artwork?
The image is an accurate depiction of the artwork. We can send you additional images on request. If the artwork you ordered is not what you expected, you have 14 days to return the artwork after its delivery.
What are the accepted methods of payment?
Credit cards (Mastercard, Visa and American Express).
What happens once the payment has been processed?
Once the payment has been processed, the artwork is reserved for you! We will call you right away to confirm its availability and delivery time, which takes approximately 14 days.
Can I cancel my order?
Of course. Before the artwork has been delivered, you can cancel your order by email.
Once the artwork has been delivered, the cancellation period begins 14 days after delivery. If the artwork has been delivered, we will only refund you once the artwork has been returned to the artist in its original condition.
4. Shipping & Delivery
How are the artworks packaged?
All the artworks are packaged by the artists. We confirm the packaging with the artist before delivery to make sure the artwork is properly protected.
How long does delivery take?
On average, 14 days after the payment.
This may vary depending on the artist's availability, potential framing of an artwork and the distance between the artist's studio and your home. Whatever happens, we will keep you updated.
Who takes care of the delivery?
We use courier companies such as DHL, UPS, or specialist artwork delivery companies.
Which countries do you deliver to?
Anywhere in Hong Kong. If you would like to deliver outside Hong Kong, please contact us at email@example.com.
How much does delivery cost?
FREE delivery in Hong Kong. Cost of overseas delivery will be charged on case by case basis.
I've changed my mind or I don't like the artwork anymore... What can I do?
You have 14 days after delivery of the artwork to let us know. We will organize and cover the costs of the return. You will be refunded once the artwork has been returned to the artist. In the case of returns, you are responsible for packaging the artwork.
The artwork was damaged when it arrived. What should I do?
Contact us as soon as you notice the damage. Take photos to show us the current state of the artwork and we will make a decision together. According to the extent of the damage, we can either repair the artwork, or you can return it and you will be refunded.
How does the refund artwork?
You will be refunded after the artwork has been returned to the artist and the proceed less administration charge maximum 5% will be direct transferred to your credit card account.